RETURN POLICY

Neuroscape Merch Return Policy

Last Updated 11/20/24

Refunds

We use printful and inked gaming for our merch shipments. All products besides promo cards are shipped directly from their warehouses. These are their return policies. We do not accept returns outside of these circumstances. If you do have an issue with something please feel free to reach out to us and we can see what we can do to make it right!

Support

Info@neuroscapetcg.com

APPAREL

Damaged or Misprinted Items

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

PLAYMATS

All sales are final, unless a product does not conform to your order due to our error.

• You have three days in which to reject a product that is nonconforming.  Products not rejected within three days will be deemed to be accepted by you on delivery as received in good condition accordance with these Terms.

• We will remake your product if we make any error and you notify us of the error within three days of delivery.

• We may ask that you return the damaged/wrong product. Shipping charges are not refundable.

• We will try to fix or replace your product as quick as possible.